Refund policy
**Refund Policy: Manufacturers Defects Only**
At Lillie's Armoire, we take pride in delivering high-quality LGBTQ+ and personal pronoun-themed merchandise to our valued customers. Your satisfaction is our utmost priority. However, we understand that, in rare instances, issues may arise. Our refund policy is designed to address such situations with fairness and transparency.
**Refund Eligibility**
We will accept refunds only in cases of manufacturer's defects. A manufacturer's defect refers to a flaw or problem with the product that occurred during the manufacturing process and affects its functionality or appearance. Please note that we do not offer refunds for:
- Incorrect Sizes: We encourage customers to refer to our sizing guides carefully before making a purchase to ensure the correct size is selected.
- Change of Mind: If you have simply changed your mind about your purchase, we do not offer refunds. Please review your order carefully before completing it.
- Customized Products: Items that have been customized, altered, or personalized cannot be refunded unless a manufacturer's defect is present.
- Shipping Costs: Shipping fees, including return shipping, are non-refundable unless the return is due to a manufacturer's defect.
**How to Request a Refund for Manufacturer's Defects**
If you believe your purchase has a manufacturer's defect, please follow these steps to initiate a refund request:
- Contact our Customer Support Team: Send an email to palilliebusiness@gmail.com within 30 days of receiving your order. Please include your order number, a description of the defect, and clear photographs showing the issue.
- Review and Confirmation: Our team will review your request and the provided information. We may request additional details or images if necessary.
- Approval or Denial: Once we have reviewed your request, we will notify you of our decision to approve or deny the refund based on the evidence provided. This decision is at our discretion and is final.
**Refund Process**
If your refund request is approved for a manufacturer's defect, we will process the refund within 30 business days using the original payment method. You will be notified via email once the refund has been processed. Please allow additional time for the refund to reflect in your account, as processing times may vary depending on your payment provider.
**Contact Us**
If you have any questions or require further assistance regarding our refund policy or any other concerns, please do not hesitate to contact our Customer Support Team at [Customer Support Email]. We are here to help you and ensure your shopping experience at Lillie's Armoire is exceptional.
*Last updated: 23/9/2023